
Roman Taxis has broken new ground by becoming the first private hire company in Wales to earn the prestigious ISO 9001:2015 certification.
Run by Ryan Milton, Marilyn Clayton and Dale Clayton, the firm achieved the internationally recognised standard after having its management processes independently assessed. The global framework focuses on maintaining high accountability, delivering consistent service, meeting customer expectations and driving continuous improvement.
Ryan Milton, general manager at Roman Taxis Ltd, said: "Achieving ISO 9001:2015 certification is a hugely proud moment for everyone at Roman Taxis. We wanted to put in place a recognised framework that would challenge us to continually improve and ensure that quality remains at the heart of our operation.
"Becoming the first taxi company in Wales to achieve this certification is a significant achievement, but we see it as the beginning of the next chapter. Our focus now is on building on these standards and continuing to deliver a service our customers and corporate partners can have complete confidence in."
The company believes the new standard will provide strong reassurance to corporate clients who rely on dependable transport for employees, visitors and business events.
The milestone highlights the firm's dedication to robust booking and dispatch processes, clear management systems and a culture of ongoing development.
Roman Taxis also thanked Kevin from Keystone Management Systems Ltd for his guidance throughout the process.

Tekla Adofo, 36, first came to the attention of the police on January 28 after a private hire driver realised his passenger was carrying a blade during a fare. 

Jodie Wright, Site Manager for Take Me Wellingborough, teamed up with Gareth Footbatten, Take Me Area Manager for Northants, alongside other company managers to complete Challenge the Wild.

Taxi and private hire drivers gathered at a city centre meeting in Carlisle on Monday, 14 September, to voice serious concerns about how the local trade is being managed across the Cumberland Council area.

The proposed changes seek to align our policy with updated national guidance and best practice, as well as improve consistency with neighbouring authorities.

A report going to Brighton and Hove City Council's cabinet highlights industry worries over surging fuel prices, steeper insurance premiums, and the expense of meeting the local regulations in the "blue book".

Harrisons Taxis, operating across West Northamptonshire and the surrounding area, was named Taxi Business of the Year for the East Midlands following a public vote in the My Local Awards programme.

Council officers noted that these modifications, combined with a rise in the additional passenger charge from 30p to 40p and the dog transport fee from 20p to 30p per animal, represent a ten per cent increase in overall 

The scheme provides practical financial support to help local drivers transition to cleaner cars, while leaders simultaneously press the Government for legislative change on out-of-area licensing.

PC Joseph Passby had consumed alcohol prior to his shift and was on duty around 9am on 15 June 2026, when the collision with the taxi occurred.

Chris Pearson, a passenger assistant for Spalding Smart Cabs, said that traffic in the area had become "a nightmare" for local transport providers trying to get around.
Hundreds of black cab drivers could lose their jobs because it has become so difficult to obtain a new vehicle after their current one reaches its 12-year expiry date and must be replaced under TfL regulations. 

The Government has reaffirmed its intention to introduce a draft Taxi and Private Hire Vehicle (PHV) Bill, with improved accessibility for disabled passengers identified as a key objective. 

The meeting brought together the North Northants Hackney Carriage Trade Alliance and local councillors, including regulatory services lead Cllr Kirk Harrison, to discuss the council's harmonised licensing policy.

Lucas Simpson ordered the cab to take him and his girlfriend from Blackburn to Darwen late in July 2024, at the destination, Simpson got out without paying the £40 fare.

The move follows widespread public outrage after convicted rapist David Brown was allowed to keep his operator’s licence following a majority decision made behind closed doors.

Daniella Shellard approached the Royal Cars cabbie on June 16 near Newport Bridge while he was parked up and waiting for a customer to return.=

Chris takes over the position from the outgoing Master, Leigh Dargan, whose year-long tenure in office has now come to an end. Leigh will however continue her service to the company in the role of Deputy Master.

Operations Manager Martin Walker said: "Since Chads Cars was acquired by JEM Group in 2022, our strategy has been to grow the business and deliver better services and benefits for customers and drivers alike."

The system operates through WhatsApp and is intended to allow passengers to book directly with local black cab drivers.

The latest National Taxi & PH Driver Survey found over a third of drivers reported their job negatively affects physical wellbeing, while over a quarter reported a negative impact on mental health.
