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Posted on the 16th September 2026 in PHTM News

ROMAN TAXIS NEWPORT BECOMES THE FIRST FIRM IN WALES TO ACHIEVE ISO QUALITY CERTIFICATION

Roman Taxis has broken new ground by becoming the first private hire company in Wales to earn the prestigious ISO 9001:2015 certification.

Run by Ryan Milton, Marilyn Clayton and Dale Clayton, the firm achieved the internationally recognised standard after having its management processes independently assessed. The global framework focuses on maintaining high accountability, delivering consistent service, meeting customer expectations and driving continuous improvement.

Ryan Milton, general manager at Roman Taxis Ltd, said: "Achieving ISO 9001:2015 certification is a hugely proud moment for everyone at Roman Taxis. We wanted to put in place a recognised framework that would challenge us to continually improve and ensure that quality remains at the heart of our operation.

"Becoming the first taxi company in Wales to achieve this certification is a significant achievement, but we see it as the beginning of the next chapter. Our focus now is on building on these standards and continuing to deliver a service our customers and corporate partners can have complete confidence in."

The company believes the new standard will provide strong reassurance to corporate clients who rely on dependable transport for employees, visitors and business events.

The milestone highlights the firm's dedication to robust booking and dispatch processes, clear management systems and a culture of ongoing development.

Roman Taxis also thanked Kevin from Keystone Management Systems Ltd for his guidance throughout the process.

 

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