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Posted on the 3rd September 2026 in PHTM News

SKEGNESS TAXI FIRM WINS PRAISE FOR EXTRAORDINARY KINDNESS TO FAMILY FACING SERIOUS ILLNESS

A Skegness taxi firm has earned widespread praise after stepping in to help a mother and her three-year-old twins, who suffer from serious health conditions, during their holiday.

Mark Johnson, owner of Lincs Coast Taxis, met thirty-one-year-old Sarah from Leicestershire after picking up the family late in August. When Sarah explained that her son Oliver had been treated in hospital that day for a brain tumour, the driver was deeply moved.

Both Oliver and his twin sister Mia have a rare genetic condition called neurofibromatosis, which causes tumours to grow on nerve tissue. Oliver faces mobility issues, impaired vision, and hearing loss, while Mia requires upcoming surgery to her skull and eye socket.

Because Sarah cannot work due to the relentless hospital visits, the family faces immense financial and emotional strain, yet she still managed to fund a seaside break to create happy memories.

Mark decided to waive the family's taxi fare and went a step further by coordinating a free, fun-packed day out with other local businesses to give them a break from worry.

Joined by his partner and daughter, Mark treated the children to bowling, arcade games, and visits to the Lincolnshire Wildlife Park and Skegness Natureland Seal Sanctuary.

Reflecting on the encounter, Mark recalls: “It was one of those days that puts absolutely everything into perspective... Sarah explained that Oliver had to go the hospital earlier that day, and then told me about his brain tumour. That was it, I was in bits.”

He added: “With the help of some local businesses, we had the privilege of treating a very special young family to a day where, hopefully, hospital appointments, treatments, operations and worry could take a back seat for a few hours.”

Sarah expressed deep gratitude for the gesture, telling the Standard: “It was an amazing day seeing their faces so happy. They have come home with so many memories they keep talking about.

"Mark is amazing, and what he did was overwhelming. It’s really nice to know there are some lovely people out there.”

Following a viral Facebook post about the experience, Mark has now set up a GoFundMe page to support the family as the twins prepare for further surgery and chemotherapy, aiming to raise £500. You can donate here: https://shorturl.at/jZsiI

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