
An Uber driver has been stripped of his PH licence and ordered to pay over £930 after refusing to pick up a disabled woman and her assistance dog.
Syed Nafees Ul Hassan pleaded guilty at Bradford Magistrates’ Court to failing to accept the booking, which took place at Bradford Royal Infirmary last October.
The court viewed video footage of the incident where the passenger warned Hassan: “It’s an assistance dog, you have to take her,” and told him: “It is against the law, you need to take us.”
Despite these warnings, Hassan shook his head and drove away, eventually picking up a different passenger in the same car park.
Hassan claimed he refused the trip because he had developed an allergy to dogs during a recent trip to Pakistan. However, prosecutors noted that while drivers can get medical exemption certificates for allergies, Hassan didn't have one.
Bradford Council subsequently revoked his licence, stating he was not a “fit and proper person” to hold one.
The victim shared the emotional toll of the encounter in a statement, saying: “I’m so annoyed with the way the taxi driver treated me... I’m getting to the point where it is getting really frustrating.
"I feel very vulnerable as a victim.”
She explained that she relies entirely on taxis to get around and has been frequently refused service by other drivers in the past.
Hassan, who had received disability awareness training from Uber, apologised in court, stating: “I’m a person, I made a mistake.”
Magistrates fined him £333 and ordered him to pay a £133 surcharge and £470 in costs.

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