
A Nottingham taxi driver has successfully secured a payout from e-bike giant Lime following an eight-month dispute that he claims left him "in limbo" and "out of pocket."
Sarbjit Gill, 58, was picking up two students near Derby Road one evening in April when a Lime bike ploughed into the side of his vehicle.
The collision caused an estimated £7,000 worth of damage, but the road to recovery proved to be a gruelling administrative marathon for the Beeston-based driver.
While the rider initially claimed the bike’s steering and brakes had failed, a subsequent investigation by Lime disproved a mechanical fault. Despite this, Mr. Gill found himself caught in a cycle of automated systems and unresponsive call centres.
"They just wouldn't respond to a normal person," Mr. Gill said. "The question that I have is, who do normal people contact? All I got was a call centre that wasn't in the UK... nobody got back to you. It's been so stressful to deal with all of this."
The situation reached a stalemate when Lime requested repair receipts that Mr. Gill could not provide, as he did not have the upfront funds to cover the costs. It was only after he involved lawyers and the police that the multinational company finally settled the claim on Christmas Eve.
Although Mr. Gill eventually received payment covering both his lost income and repair costs, he remains a vocal critic of the rental bikes seen throughout Nottingham.
"Those bikes are a danger, and they could cost people a lot of money if they aren't lucky, and they could hurt people," Mr. Gill warned. "This incident was very serious, and the e-bike is not only a hazard but a death trap."
He urged other motorists to be vigilant, noting that he was "very fortunate" to have secured the specific bike's details, police reports and and got the details of the people at the scene.
Lime disputed the timeline of the delay, suggesting the claim was paid once the necessary information was provided.
A spokesperson said: "We appreciate that this was a difficult matter for Mr Gill and we are pleased that it has now been resolved."
The company also highlighted that they voluntarily provide third-party liability insurance at no extra cost to riders, which is designed to cover injuries or property damage caused by Lime users.

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