Posted on the 19th May 2026 in PHTM News
CAMBRIDGESHIRE PH DRIVER'S LICENCE SUSPENDED AFTER REFUSING GUIDE DOG AND CANCELLING BOOKING
A private hire driver from Cambridgeshire has had his licence suspended for three months after refusing to transport a blind man and his guide dog.
Ramiz, 39, of Melrose Meldreth, faced immediate action from South Cambridgeshire District Council following an investigation.
The incident occurred after the victim, who had previously faced discrimination for using a guide dog, booked a vehicle through an app.
After Ramiz confirmed he was on his way, the victim messaged to inform him that he was blind and accompanied by his service dog. The booking was immediately cancelled with no explanation.
In court, Ramiz claimed he had accepted the job by accident and cancelled it due to severe traffic congestion so a closer driver could take the fare. However, his statements conflicted, and operator GPS data proved there was no congestion on the A505, A1, or local roads at the time.
While the council initially revoked Ramiz's licence entirely, a Cambridge Magistrates' Court judge altered the ruling upon appeal, replacing the total ban with a three-month suspension.
Ramiz was also ordered to pay £2,000 in costs to the council, and the victim was awarded £100 in compensation.
Council officials have warned that any future breach will result in a permanent ban.
Cllr Natalie Warren Green, Lead Cabinet Member for Licensing, stated: “If at any point Ramiz fails to comply with the court order his licence will be revoked.
Licensed drivers should ensure that they are fully aware of their responsibilities and duties towards the public to ensure they do not discriminate against anyone; particularly those with disabilities.”
She added that the council "will not hesitate" to pursue and enforce consequences against drivers who break the law.
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