Worcester City Council has revoked the licences of ten taxi drivers over the past three years, signalling a firm stance on maintaining high standards and enforcing regulations within the city's taxi services.
The revocations, revealed through a Freedom of Information request, highlight a range of offences leading to the revocations.
According to the figures, five licences were revoked due to "driving standards," while two drivers lost their licences for "non-compliance with condition of licence."
Additionally, one revocation was due to driver conduct, another for a combination of these issues, and one driver's licence was withdrawn due to criminal convictions.
Councillor Richard Udall, chair of the council’s licensing committee, underscored the seriousness of the council's approach. "I’m very serious about keeping high standards for taxi drivers, ensuring our standards are followed and having sufficient enforcement to keep any offenders under observation," he stated.
Cllr Udall acknowledged the gravity of such actions, adding: "Revoking a licence is a serious step - it’s withdrawing a person’s ability to earn a living, which is why it’s reserved for the worst or repeat offenders."
While confident that "the vast majority of our taxi drivers obey the rules - they are quality drivers and deliver a good service to the public," Cllr Udall affirmed the council's resolve: "However, we are determined to find and remove those who break the rules and ignore our policies, they will have nowhere to hide.”
In a significant shift, the council is enhancing its monitoring of taxi drivers' compliance. "We currently rely on the public to report problems and concerns to us. However, that will be changing,” Cllr Udall revealed.
He expressed particular concern over "complaints such as attitude and rudeness and the acceptance of taxi drivers of assistance dogs, disabled passengers and short journeys - this is a particular concern."
To address these issues proactively, the council is now deploying "mystery shoppers to ensure compliance. Those who fail the tests will be coming before a licensing sub-committee to face the consequences of their actions.”
In addition to internal compliance, Worcester City Council has also been tackling the misuse of city centre taxi ranks. A project dubbed "Operation Rome," launched last year following complaints from licence holders and the public, targeted private hire vehicles from other council areas using Worcester’s designated taxi ranks.
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This figure marks a significant increase compared to the 11 revocations made in the same period last year.
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