Posted on the 1st May 2026 in PHTM News

BRITAIN'S "UNSUNG HEROES": TAXIS HAILED AS ESSENTIAL SAFETY NET

A new study has revealed that taxi drivers are a vital lifeline for millions of people across the UK, though nearly half of the public believes these drivers don’t get the credit they deserve.

According to a survey of 2,000 adults by Opinion Matters for Acorn Insurance, 82% of people consider taxi drivers essential to their local communities, acting as a reliable safety net when public transport fails or emergencies strike.

The research highlights that taxis are often used for more than just convenience; they are a critical tool for independence.

Around 80% of respondents noted the role drivers play in supporting elderly passengers and those with mobility issues.

Furthermore, the human side of the job is highly valued, with over 70% of Gen Z and Millennials reporting they have turned to a taxi driver for help during a difficult or important moment in their lives.

Despite this deep reliance - with 29% of people saying they would struggle to manage without them - the profession often feels overlooked.

The survey found that 44% of UK adults believe drivers are underappreciated, while 31% say the role is frequently taken for granted. Mike Lloyd, Chief Executive of the Acorn Group, emphasised that drivers are “part of the fabric of everyday life in the UK” and are there for people during the moments that matter most.

“What stands out from this research is just how much people in the UK rely on taxi drivers, often without thinking about it,” Lloyd said.  

“Taxi drivers provide more than transport: they offer reassur-ance, consistency and a service that many people depend on to go about their daily lives.”

He added that the industry has a responsibility to champion these workers. “This survey is about recognising that contribution and making sure taxi drivers across the UK get the credit they truly deserve,” he said.


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