A taxi driver has been banned from all Nottinghamshire County Council jobs following a "terrifying" safeguarding incident involving a 13-year-old girl with special needs.
The girl, Lottie Turner, was a passenger in an A1 Cars taxi on Wednesday, September 10, when the driver made an unauthorised stop to pick up a second, "vulnerable" man.
Lottie's mother, Angela Turner, 44, was tracking the journey via an app and noticed the car was going in the wrong direction.
The teenager, who is neurodiverse and has specific health conditions, requires private transport, and her family had been assured she would be travelling alone.
"Lottie messaged me to say another man was in the taxi and she was scared," Angela said. A sound recording Lottie made inside the vehicle seems to capture the two men "seemingly fighting."
Terrified for her daughter's safety, Angela called the taxi company, the owner was very rude, shouted at her and accuased her of lying.
The second man then exited the car, and Lottie was taken home.
"She was shaking when she came in, she was crying and she was upset," Angela explained, adding that Lottie "doesn't feel safe anymore now."
A spokesman for A1 Cars confirmed the driver, who is licensed by the City of Wolverhampton, was immediately suspended.
He admitted the driver "should have dropped off Lottie first and then pick up the other man," calling it an "unforgivable" mistake.
The spokesman also claimed the other man was a student picked up to "save time."
In response to the incident, Derek Higton, executive director for Place at Nottinghamshire County Council, announced that the council has terminated its contract with A1 Cars.
"We have also taken steps to ensure that the driver involved in this incident will no longer work on any Nottinghamshire County Council contracts," he stated.
A new transport provider has been arranged for the family, and the incident has been reported to the appropriate authorities.
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