Women’s safety is being put at risk by taxi drivers refusing their fares, a councillor has alleged.
Cllr Anna Cope (Green) claims there is a problem with some taxi drivers at Tonbridge Station who were refusing to accept passengers travelling only a short distance or who didn’t have cash.
Under the regulations, taxi drivers must accept the first fare that hails them, no matter what the distance. But one driver has claimed it leaves them out of pocket if the distance is too short.
Since February, in Tonbridge, they have also been obliged to carry equipment to take card payments, but Cllr Cope said that was being frequently ignored with drivers saying their machines were not working.
She said: “The result is that women are being forced to walk home alone, which at night, can be quite worrying.”
Cllr Cope experienced this herself when she arrived at Tonbridge Station at 11.30pm after a night out in Tunbridge Wells with a friend. The taxi driver refused to take her the four-minute journey to her home just under a mile away.
When she posted about her experience on the Tonbridge Mums Facebook page, she was deluged with a wealth of responses from other women who had had similar ordeals.
Cllr Cope said: “Obviously, what we should do is take the details of the cab and report the driver - he would probably be suspended for a period.
“But as a woman alone, it is quite intimidating to stand there and take down their details, especially when you have just told them your address.”
Among those who say they have been refused a ride are pregnant and disabled women.
Cllr Cope said: “Some even said they are now getting off at Sevenoaks Station and getting a cab from there, rather than face the issues at Tonbridge Station.”
Cllr Cope believes the problem is widespread. She said: “There have been too many instances for it to be just one or two rogue drivers.”
Other people who experienced the issues including a woman claiming up to 12 taxis denied her custom, another saying they don't even try to get a cab anymore and a third saying it had happened on numerous occasions and once had to walk home in the rain "for an hour".
But it seems that it is not just women who experience difficulties, with one woman saying: “My husband tried to get a taxi around midnight and was refused by three drivers as his journey was too short.”
Cllr Cope suggested one solution might be for the council to engage a taxi marshal to be present at the rank to ensure taxis are accepting fares correctly.
She said: “A permanent marshal would be too much to expect, but if one could be there in the evenings on Thursday, Friday and Saturday, I think that would cover the peak period when this happens.”
Cllr Cope tried to get the matter introduced at a recent meeting of the borough’s licensing and appeal committee but was told it was not a sufficiently urgent enough matter to be added to the agenda in that way.
Instead, it will be discussed at the next meeting of the committee in June.
A taxi driver who works at the rank and asked not to be named, suggests the issue is with transaction fees not making the journey worthwhile.
As regards drivers refusing to take short journey fares, he said that was because there were too many taxis chasing too little business.
On Tuesday 26 March, Tonbridge and Malling councillors considered a petition from taxi drivers to put a cap on the number of driver’s licences they issued.
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