You have more rights than you think as a passenger in a taxi, and some that you might not be aware of, the Liverpool Echo reports.
Whether you book them on a night out or need them to help you get about, we have taken a look at what you are responsible for when you get in a cab.
Everything from being overcharged to eating in a taxi, here is what you should know before you book.
*These rules apply to both hackney cabs and private hire taxis.
You should be able to see the taxi driver's accredited ID on display at all times.
According to guidelines set out by the Department for Transport, the driver of the taxi must take you to your destination by the quickest possible route, unless you state otherwise.
Taxi drivers are not allowed, by law, to refuse service, even if you are only taking a very short journey.
A driver can not make you share your taxi journey with a stranger without asking.
You can request for a taxi driver to help you load and unload items into their vehicle. This is part of providing a good service.
Taxi drivers are expected to be polite and helpful. This works both ways, with passengers and drivers treating each other with respect.
A driver has the right to refuse service if the passenger behaves in a violent, noisy or offensive manner.
A paying customer should enter a clean, tidy and well maintained taxi.
The driver should not smoke in the vehicle due to the smokefree laws.
You are allowed to use a taxi with an assistance animal. Any other animal will be at the firm's, and individual driver's, discretion, so you should check when booking.
If you find that your taxi driver tells you a different price than what is on their meter, you can complain, because by law they are not allowed to do this.
Make a note of the price of the meter and ask the taxi driver to write out a receipt for you. Most taxi firms and hackney carriage drivers carry a receipt book and will write one out on request.
There is a list of things that you should and should not do if you are the passenger in a taxi.
If you are not happy with the service a taxi driver has provided you can make a formal complain via the council website.
You will have to fill out an online form with details of the complaint.