Two clubbers claim they were yanked out of a car and dumped next to a reservoir in the middle of the night after a horror ride with a violent Uber driver.
Shenel Osman, 28, and Rachel Cousins, 26, booked a vehicle home after a night out but what was supposed to be a 20-minute journey turned into a nightmare.
The friends, who are both junior buyers from Cheshunt in Hertfordshire, claim the driver took them 'in the opposite direction' and quadrupled the fare when they asked him to turn around.
Ms Osman cancelled the trip on her app but the driver of the black Mercedes E-Class allegedly became more aggressive and stopped next to a reservoir at 1am.
He is then said to have got out of his seat, violently grabbed Ms Cousin’s arm, yanked her seat belt and shouted: “You are not my responsibility any more, get out of my property now.”
Ms Osman, who had joined Ms Cousins out clubbing at Club 195 in Epping, said: “He took a detour and drove in the opposite direction to our destination. When I realised I asked him to turn back as I noticed we were nowhere near my home address. He continued to drive whilst quadrupling our fare.
She added that he was ‘furious’ that they had cancelled their journey, claiming: “He then became very aggressive and told us we had to leave his car instantly.”
On the roadside in the early hours of Sunday morning in Chingford, Ms Cousins called police while Ms Osman called for another taxi.
Ms Cousins said: “He grabbed my arm to pull me out and then yanked my seat belt from above my shoulder and pulled it repeatedly out the door. It went tight across my neck. Luckily I'm OK – he did it because we confronted him about where he had driven us to and why. We had no choice but to leave the taxi.
“He was verbally abusive as well as aggressive, he was repeatedly shouting ‘you are not my responsibility any more, get out of my property now’.”
The pair were refunded after complaining. They added that Uber will work with police once they have written a statement.
Ms Cousins said: “I called the police as soon as he grabbed hold of the seat belt and Shenel was shouting at him to stop attacking me.
“Then she was trying to request another taxi so that someone would come to our location quickly as we were in the middle of nowhere.
“Shenel had grabbed my bag and exited the car whilst I was still on the phone to the police and he was standing in the doorway of my side.
“I put my foot out as he went to slam the door shut with me still in the car. I feared he would drive off with me still in there.
“[That] is why I put my foot out to prevent him from closing the door and making my exit. He then drove off shouting out the window at us.”
Ms Osman added: “We are just shocked that something like this could happen and grateful that it wasn’t worse. We called the police at the scene and are going to write a formal complaint about this man.
“He should not be allowed to work with that much aggression and leave two young girls on a deserted road at that time of night. Not only was he unprofessional but he was also heartless.”
In an investigation Uber have condemned violence by their taxi drivers but claim that every employee is required to undergo the same checks as any other cab driver.
A spokesman said: “We will be talking to all parties involved including the riders as well as the driver. While the investigation is ongoing the driver has been prevented from taking trips with Uber. Violence of any kind is unacceptable and is not tolerated by Uber.
“If serious incidents are reported it is our policy to prevent the licensed driver from using the app whilst we investigate. We’re currently investigating this incident and will take the appropriate action when we have all the details.”