Hundreds of Uber drivers have not been paid during a week in November and were told they would have to wait until the next week to get their earnings.
According to the Guardian, the company said drivers in Scotland and a number of cities outside London had been affected by what it said was a banking glitch.
An Uber spokesperson said: “Unfortunately an error by the bank has meant that some payments were delayed to a very small proportion of drivers who use our app. We immediately contacted the bank about this and they have already re-initiated the payents to arrive by the next Monday. We have contacted everybody affected to explain what has happened and offer our sincere apologies.”
Uber sent an email to drivers telling them they would receive payment on the Monday, but some drivers claimed they had been warned that their money may not arrive until the following Wednesday.
Without their weekly pay, some drivers said they would be unable to pay bills or buy petrol in order to work over the weekend. Others had incurred bank fees, because direct debit payments had gone out of their bank without cover from their expected pay.
One driver said: “If I am unable to get payment then I am left with half a tank of fuel and then I am out of work.”
Steve Garelick, a branch secretary at the GMB trade union, said: “Surely it is not beyond the wit of man to make a payment in a prompt fashion. How do they expect people to cover this? Is Uber going to compensate drivers for the extra expenses they incur?”