An independent taxi firm is allowing the majority of its staff to work from home and has called on other businesses to do the same after seeing a positive impact on productivity.
Sheffield-based City Taxis says 62 per cent of its staff are currently working from home.
Arnie Singh, managing director of NPHA member, City Taxis, told the Yorkshire Post: “For us, the business benefits of homeworking are crystal clear. Seven out of our top ten most productive staff last year were homeworkers and our most productive employee was a homeworker who booked almost 60,000 jobs.”
Originally homeworking at City Taxis was the privilege of more senior members of staff who had normally been at the business for a few years. But after the firm merged with Mercury Taxis in June 2015, the call centre became much busier.
“Homeworking has proven to be a great solution, offering flexibility for both staff and employer,” said Mr Singh.
The call centre has 37 stations available for working, but at peak times can accommodate over 40 staff on the phones.
Staff are required to spend at least one shift every four weeks in the City Taxis office, to ensure staff have some contact with managers and can be updated on new information.
“We are continuing to attract quality staff who appreciate this kind of flexible working environment to join our committed team,” said Mr Singh.
Another advantage of allowing its staff to work from home is reduction in travel time and transport costs. It also enables City Taxis to deal with high volumes of calls effectively, says Mr Singh.
Homeworking has, over the past decade, increased by five per cent, according to research by the TUC to one in 20 of Yorkshire's workforce.