Jim Sword was out enjoying a drink with friends last month. Afterwards, they approached a taxi at the rank on Nethergate, just outside Dundee Contemporary Arts.
The Courier reports that Jim, who is a wheelchair user, approached the passenger side door of a wheelchair accessible Black Peugeot which was sitting in the rank.
He claims the driver quickly locked the door as he approached and prevented him entry.
Jim said: “I went up to the passenger side door, as I can move from my chair and into the seat a lot easier. It means the driver doesn’t need to assist me up the ramp, and can put the folded chair in the back of their cab.
“As I approached the front door, the driver locked it from the inside, then lowered his window and told me the lock was broken and the door couldn’t be opened.
“He told me I couldn’t get in his wheelchair accessible cab, and I had to manoeuvre myself down to the next taxi.
“My friend and I tried to take a note of the driver’s licence number, but he made that difficult to do. I was able to get home and the driver of the second cab said that what the first taxi had done was not right.”
Mr Sword says access to wheelchair-friendly taxis has improved recently, but he feels the problems he faced that night are a reminder of how much more still needs to be done.
According to Dundee City Council, there are 335 WAVs available for hire. There are also 254 taxis which are non-wheelchair accessible.
Mr Sword has lodged a complaint to the council. A spokesperson for Dundee City Council said they were looking in to it.