A woman who fell asleep in an Uber car woke up to find she had been taken on 35-mile detour and charged £85 for a journey that should only have taken a few minutes.
Comedian Hannah Warman caught the cab to get home from a friend’s party in Stoke Newington to her home, a five-minute walk away.
But, after she fell asleep in the back of the car, her driver appears to have taken her on a 35-mile, 90-minute trip around London.
A map of her journey shows the driver heading west through Wembley and towards Ealing, before doubling back and eventually dropping her off at the destination.
She told the Standard: “I must’ve fallen asleep in the car. I woke up a couple of times and said: “Why is this taking so long?”
“I think I assumed he’d got a bit lost or something but I had no idea it’d been an hour and a half.
“I fell back asleep. I went straight to bed once I’d got home and I only realised what had happened the next day when I got an email receipt for my £85 Uber journey.”
Uber have refunded the money but Ms Warman said further action was needed against the driver.
She said: “After a lot of emails, Uber have refunded most of the fee but I feel like I don’t trust them anymore. I feel like they should reassure me that the driver was penalised or dismissed and explain how this could’ve happened.”
An Uber spokesman said: “We are speaking to the licensed driver and the rider to establish exactly what happened and have given the rider a full refund. Unlike other transport options Uber’s technology records every trip and sends riders a receipt with a map of the route taken. This transparency and accountability means if there is an issue it can be quickly resolved.”