From January 2015 South Essex Insurance Brokers will be known as SEIB Insurance Brokers, with a new logo and marketing campaign. The company re-brand reflects the fact that SEIB is a national company and provides insurance throughout the UK and also places business internationally.
“SEIB has grown steadily over the 50 years it has been in business and has nationwide clients in a number of niche business sectors. Our policy of providing the excellent service that you would expect from a local broker is still at the core of our business, and we continue to handle claims and enquiries in house for some sectors.
“We have frequently had our name referred to in the short form of SEIB, and it is a natural progression to formalise this in our brand to reflect our position nationally in the market,” said Barry Fehler, CEO.
Since Barry Fehler started the company over 50 years ago, the business has developed a reputation for service, claims handling and employing customer focused staff who understand the specialist needs of their customers in the niche markets within which it operates.
SEIB Insurance Brokers offers the services of a local broker on a national scale. The company is well known for providing Private Hire and Rural taxi insurance. Cover is in place that is not always easy to come by and carefully rated post codes ensure that the companies that are insured by SEIB receive very favourable rates. Policies from SEIB Insurance Brokers can include everything from single person operators and public, employer’s liability cover which is often difficult to come by.
SEIB Insurance Brokers also specialise in equestrian insurance and insurance for funeral directors. The company focuses on providing cover for SME’s in the UK and this specialist approach should make them the first call for any small to medium sized business however diverse the insurance requirements.
SEIB is wholly owned by specialist insurance group Ecclesiastical who are themselves owned by a registered charity. Earlier this year, the group set itself an ambitious goal to give £50m to charity over the next three years and in 2014 £16.5m has already been donated from its profits. SEIB is well known for its support of charities and will have a key role to play in Ecclesiastical reaching this target.
For more information, please visit www.seib.co.uk or follow us on facebook www.facebook.com/SEIBltd or follow us on twitter @SEIB_Insurance
If there’s one thing that consumers crave, it’s convenience.
Everyday transport services are aiming to embrace this need – offering commuters and leisure travellers a variety of ways they can make their journey easier.
One way they are doing this is by choosing to accept card payments for their services. While rail networks have adopted this for some time, the trend is yet to fully sweep the taxi industry, despite the list of advantages it offers both the driver and passenger.
Of course, there are some fleets, private hire and owner drivers who are already reaping these benefits, with over 9,000 drivers currently operating the Verifone Victory card payment terminals. Here’s why you should join them:
1. Taxis are often required on a whim, so it’s likely that many passengers may be caught off-guard without any cash. A card payment terminal means you can still accept these customers regardless, offering a more flexible service as a result. Steve Rogers, of A1 Hinckley Taxis, operates several Victory terminals in his fleet, and has commented: “Many customers don’t carry cash any more, and have mentioned how useful it is that they can now pay for journeys by card. Our business travel customers, to airports for example, have found it especially beneficial as they feel more comfortable making larger transactions this way.”
2. Clearly displaying a card payment terminal within your taxi can up the amount of money you make for your journeys. Not only do your customers know their journey time will not be affected by the amount of cash they are carrying, but they may feel more inclined to leave a larger tip. The Verifone Taxi Charging Arm is the perfect tool for this, allowing the driver to securely mount the terminal making it visible to the passenger before they enter the taxi. A1 Hinckley Taxis currently operate two of these, and have certainly noticed the benefits. Steve Rogers continued: “The charging arm has seen our taxis bringing in four times more than those who keep the payment terminal out of sight. When noticing we take card payments, our customers seem to feel more comfortable extending their overall journey with us as they do not have the inconvenience of having to stop at a cash machine.”
3. Selecting a trusted solutions provider, such as Verifone, means your taxi fleet can feel assured that you - and your fares - are in safe hands. Opting for Victory ensures your drivers will always be prepared for their passengers, even when travelling in more rural areas outside the city centre. The reliable technology works anywhere, even without signal, meaning the chances of being caught off-guard are minimised.
Visit www.securetaxi.co.uk for the full list of Victory products and accessories
Opening hours have now been extended at insureTAXI’s office in Liverpool to cater for the company’s growing number of clients and to provide greater flexibility to taxi drivers looking for insurance.
The Top 50 UK broker, which is part of the County Group, also has branches in Crewe and Southport that have traditionally opened from 9am – 5.30pm, Monday to Friday.
However, the Liverpool office will now open from 8am – 7pm, Monday to Friday and take diverted calls from the other two branches during their closed hours.
New customers who call insureTAXI from 8am to 9am in the morning or from 5.30pm to 7pm in the evening, will receive the usual service and be able to make enquiries about taxi insurance, get a quote and take out a policy as normal. Existing clients will also be able to make amendments to their policy, report claims and receive help with anything else related to their taxi insurance.
The Liverpool office is the newest of insure TAXI’s three branches and was formally opened by the Mayor of Liverpool in December 2014 following an ongoing period of growth. It is currently being headed by locally based Phil Stafford who has been part of the Management team at insureTAXI for over eight years.
Kevin Catterall, Managing Director at insureTAXI and The County Group, said: “Taxi drivers can have extremely varied working hours and often cover shifts at any time of day or night. The idea of the extended opening hours is to make it easier for both new and existing customers to get in touch with us.”
For more information just call 0333 202 3145 or visit www.insuretaxi.com
Muhammad Chaudhry, from Chelmsford, had been working as a civil servant for a number of years until he passed his taxi badge just six months ago. New to the taxi trade, Muhammad initially opted to rent cabs before reaching a decision on which one to buy.
Muhammad says: “I’ve driven five different company taxis in the last six months, including the Peugeot E7. I found it to be the best fit for the job and took delivery of my first ever taxi at the end of last year.”
Explaining why the E7™ was the cab for him, Muhammad says: “As a starting point, I found the E7 to be very compactly built, with a good solid body. The vehicle delivers a really smooth drive too. In fact, since spending so many hours behind the wheel, I don’t find my personal car as comfortable any more. The E7 has the feel of a luxury car, rather than a seven-seat taxi. Initially I was really surprised and im-
pressed by how well it handles.”
Designed and manufactured jointly by Peugeot and Cab Direct, the E7™ was developed with the needs of the modern day driver in mind. Reliability and performance are hall-
marks of the E7’s success – success which lies in a vehicle that is genuinely purpose-built, combin-
ing a class leading engine, drive train and vehicle body, all designed to work in perfect harmony.
Muhammad says: “The vehicle really looks the part on the inside too. The rear compartment has been finished off really nicely with a perfectly moulded, hard wearing plastic. The easy wipe seat covers are really practical and look great too. The blue lighting underneath the seats also contributes to a really comfortable and relaxing environment for passengers.”
Modern design excellence is carried through to the superb driving position, high impact partition screen and professional driver’s seat to complete the ideal hackney taxi.
Muhammad continues: “I’ve had lots of compliments from customers about the E7 being a really luxurious and comfortable cab to travel in. Sometimes I even get extra tips because they are so impressed.”
Featuring an Easy-Slide™ rear seat, developed specifically for the taxi trade, E7™ also gives drivers the flexibility to create more room in the passenger compartment or in the boot as required - another plus point for Muhammad. He says: “There’s plenty of space in the E7 which is great. It’s really good for airport jobs. It’s first rate for accessibility too.
“One of the best things about E7 has to be its clever wheelchair access ramp. It’s superbly quick and simple to use. Plus, with the sliding rear seat pushed back, there’s loads of space inside too. The flat floor is also ideal as it helps make manoeuvring the wheelchair passenger in to the correct travelling position really easy.”
Muhammad concludes: “For me, every part of the E7 taxi is perfect. You can tell it’s been well thought out and I don’t see that there’s really any room for improvement – it’s the complete hackney cab.
“Since taking delivery in November, I’m always telling my friends and colleagues about the vehicle and about the service I received from Cab Direct. I’ve found both the taxi and its makers to be 100 per cent reliable.”
For more information on the Peugeot E7™ please call us free on 0800 916 3058, visit www.cabdirect.com or
The Taxi Shop announces the arrival of two new full hackney demonstration vehicles, the first being the Ford Custom nine-seater boasting underfloor ramp for ease of use, removable rear seats and the capability of carrying two wheelchairs if needed.
The second arriving shortly will be the new shaped, new engine and gearbox Vauxhall Vivaro full hackney minibus; this will be launched in the middle of March and will be priced at the most competitive it has ever been.
With the Taxi Shop’s exclusive deal with Vauxhall, we will be the only taxi supplier able to offer such an exclusive deal to both our new and existing customers.
Terry Miller, Sales Director of the Taxi Shop, says: “After driving the new Vivaro it is a force to be reckoned with and is more like driving a large car than a nine- seater bus.” He continues: “The build quality I believe should last for many years, even as a hard working hackney or standard minibus. With our special relationship with Vauxhall and dealing directly at director level, we know we are unbeaten on price from any other supplier in the UK.
“Any customer who wants peace of mind on his purchase, we believe should seriously consider purchasing from an approved Vauxhall minibus dealer and not buy from third party brokers where problems could be considerable on a warranty claim.”
The Taxi Shop will arrange to come and see any potential customer at their home, place of business or local council offices for a full in-depth demonstration and test drive.
So why not give the Taxi Shop a call on 01525 717695 and arrange your demonstration.
Visit our website at www.thetaxishop.com
Cutting all overheads for taxi and private hire firms is a daily challenge for all owners and operators. There is one overhead area in telecommunications that is often overlooked, but can provide some of the most significant savings you will ever be able to achieve. Sadly most operators do not even realise this option is available.
David Shorten, a Director at Open Telecom Ltd, explains that even though it has been possible to buy BT line rentals, call charges and all other services from other suppliers at reduced rates for decades now, the taxi industry has been sceptical of these ‘other’ resellers and slow to embrace and trust them.
“This is mainly through previous bad experiences,” he says, “and the fact that once-bitten-twice-shy is enough to retain BT taxi customers that they don’t actually deserve. The crux of the matter is simple. Companies such as ours specialise in two things: one, being a BT reseller offering massive cost savings and reductions over BT prices direct to the customer; and two, being experts in the taxi industry with a dedicated team of individuals who spend 90 per cent of their day working exclusively to offer advice, products and services, and technical support to the black cab and private hire operators.”
He goes on to explain that even though Open Telecom’s range of products and services extends far beyond just saving money on calls and lines - typically between 40-50 per cent savings versus BT - they also provide data SIM cards for PDAs, text and calling SIMs for office phone system and despatch software integration, as well as the physical telephone systems that link to most taxi booking systems such as Cordic, Marandy, Autocab, iCabbi and Cabmaster. They also provide memorable and golden telephone numbers with a range of pricing options to suit any size of business, and any budget.
Considering the success of a taxi firm is often intrinsically linked to how easily the public can remember the telephone number of the cab firm they want to call, good numbers are worth their weight in gold.
Brian Cherry from Renfrewshire Cab Co, one of Glasgow’s biggest cab firms, transferred all of their lines and call services from BT to Open Telecom several years ago, and explains how easy the process was.
“The transfer from BT was absolutely seamless and ever since then we have saved thousands of pounds by simply paying less for exactly the same product and service as we did with BT,” says Brian. “Open Telecom are always attentive and offer exceptional customer support, whilst providing a 24/7 fault reporting and diagnostics service.”
Open Telecom provide all of their customers with a dedicated UK-based Account Manager so that there is always continuity of conversations and fault reporting. They do not employ an auto attendant call centre option system, so you don’t have to go through a dozen options to get through to completely the wrong person, or worse still be put on hold for an hour and then get cut off - as so often is the case with BT.
Worse still, and probably most importantly, whereas BT, Virgin Media and all the other big providers have been steadily increasing their prices every six months with gradual hikes, Open Telecom have been reducing theirs. BT are very subtle about how they sneak in price rises as most businesses cannot be bothered to contest the odd two per cent or five per cent price increase due to apathy or hassle.
Call costs have been gradually coming down over the years and Open Telecom pass these savings onto their customers through regular Account Management rate reviews to ensure everyone is on the best ongoing tariff.
If you take the time to look through your BT bill, you may see call connection or minimum call charges. BT can sometimes charge these fees which artificially inflate the cost of a call unnecessarily. It is little things like this that make a massive financial difference to the underlying cost of a BT invoice versus an Open Telecom invoice. They supply the same products that deliver exactly the same end result, but cost a remarkably different amount.
For more information on Open Telecom products or for a free bill analysis quotation, please contact David Shorten at Open Telecom on 020 33 888 888 or email email@example.com